Cowdidocs
API ReferenceAgents

Transfer customers between agents

Move customers from one agent to another. Both agents must be managed by the requester.

POST
/v1/agents/customers/transfers

Request Body

application/json

Request to transfer customers between agents

Response Body

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://example.com/v1/agents/customers/transfers" \  -H "Content-Type: application/json" \  -d '{    "from_user_id": "472d9673-1636-45ab-85c7-530f7aa9e49c",    "to_user_id": "bdcaa974-8e23-4fc9-823d-e060850bbef1",    "customer_user_ids": [      "d75b5938-ed09-4797-bdaf-02e36469218b"    ]  }'
Empty
{  "code": "BAD_REQUEST",  "description": "Bad Request"}
{  "code": "UNAUTHORISED",  "description": "Unauthorised"}
{  "code": "WAITING_LIST",  "description": "User is in the waiting list"}
{  "code": "TOO_MANY_REQUESTS",  "description": "Too Many Requests"}
{  "code": "INTERNAL_SERVER_ERROR",  "description": "Internal Server Error"}

List agents GET

List agents you manage. Managers see their agents, leaders see managers and their agents. Admins see all agents in the organization.

Assign customers to agent POST

Assign one or more customers to an agent. The customer must not be already assigned to another agent.